Arnowitz Studios Biology Course Online Help and Guided Tour This Help program was developed for a multimedia Biology course used by high school teachers. The system uses a pull-down Help menu with selections listed both alphabetically and by media type. Because the program introduces teachers to new technologies and teaching approaches, this Help program supports a particularly wide array of support concepts and techniques. Bay Networks Affordable Switching Tutorial CD-ROM High-Performance Ethernet Tutorial CD-ROM 10/100 Ethernet Autosense Tutorial CD-ROM Internet Configuration Guide website Basics of Switching This CD-ROM based guided tour was authored in Macromedia Director. It is designed to teach novice systems administrators to understand the basics of switching in LAN, WAN, Internet and intranet environments. A separate module uses scenario-based sample situations to underscore the relevance of the concepts being taught. The program incorporates voice-over narration, numerous animations with sound effects, QuickTime Virtual Reality, and Adobe Acrobat files. We have translated and repurposed the CD-ROM into Japanese (Kanji) and Chinese (Mandarin) in addition to English, and it is being distributed at no charge to tens of thousands of Bay Networks prospects and customers worldwide. BlueKite.com Speed and Reliability over the Wireless Internet This Macromedia Flash-based marketing tutorial teaches the basics of wireless Internet access while introducing the learner to the particular strengths offered by BlueKite.com's technology. California State Automobile Association (CSAA) Getting to Know CSAA Products and Services The "Getting to Know CSAA Products and Services" CD-ROM is a branched tutorial and knowledge support program that was designed for all employees to complete in the company's learning centers. It employs narration, animations, numerous practice exercises, and a computer tracked and scored pretest and post test. Charles Schwab & Co. SchwabLink Tutorial This disk-based tutorial with associated linear guided tours trains investment managers to use SchwabLink, an online investment tool. Using Authorware, the CBT program employs interactive simulations of the product in a highly graphical user interface. Schwab Margin Exceptions application interface design Schwab Risk Client application interface design Schwab Retirement CD-ROM This Flash-based animated course introduces Schwab employees to the size and needs of the retirement market while covering the benefits of saving for retirement years. Online Compliance Course Series This series of intranet-based courses covers the complexities of fraud, money laundering, OFAC, and compliance requirements for representatives and supervisors. Using a scenario-based training motif, this 6-hour course series includes numerous decision points and a game-based pre/post test. Chevron Corporation Structural Geology School Structural Curvature Analysis Technique CD-ROM Performed analysis, instructional design and interface design for a CD-ROM based course that teaches geologists to read plotter output from dip meters dropped into bore holes to identify structural formations under ground. Computer Curriculum Corporation (CCC) Professional Development for Teachers courses for eDscape web-site First Nationwide Bank High Performance Checking Product Line Hewlett-Packard HP2 = Hewlett-Packard Honors Privacy online course This intranet-based course teaches the corporation's employees about the importance and process of ensuring that customer privacy rights are honored. The comprehensive course employs animated graphics and interactive exercises to reinforce the learning objectives. Respecting Privacy at HP: Employee Data Protection Although this course also covers privacy issues, the content of this intranet-based program refers to HP employee issues and processes rather than customer requirements. Learners are required to complete a pre-test before entering the course and must successfully complete the post test to gain credit and receive a completion certificate. Intel Profit and Loss Application Training Isadra CatSmart Consumer Driven Shopper Internet Tutorial Macromedia, Inc. Action 3.0 Guided Tour (Haukom/Macromedia) This guided tour ships with MacroMedia's Action for Windows presentation software product. The tour is designed to take new users through a general conceptual and procedural overview of the product's features and functions. The tour employs numerous graphics, sounds and animations to emphasize the product's capabilities. Nokia Display Products, Inc. Nokia Monitors marketing CD-ROM Oracle Corporation Oracle Learning Architecture (OLA) Sample Tutorial Pacific Bell Directory ADS/Selling Guided Tour Prentice -Hall Publishing The IBM PC Teach Program The XT/2.0 Teach Program The BASIC Teach Program The Dbase II Teach Program The Teach Program series of disk-based CBT tutorials was the first commercially marketed CBT programs for the newly released IBM personal computer. Published by Prentice-Hall, the products included in-depth written tutorials in workbooks and step-by-step hands-on practice through the accompanying diskettes. A proprietary authoring system was used to create the disk-based tutorials. Symantec Time Line 2.0 Tutorial University of California Berkeley Extension and University Online (UOL Publishing) Essentials of Marketing Sage Interactive designed and produced a web-based course entitled "Essentials of Marketing," for U.C. Berkeley Extension and UOL Publishing. We programmed the course using shocked Authorware files. The unique online course incorporates pull-down menus, interactive exercises, web-savvy graphics, animations, narration, and sound effects; plus links to relevant web sites, threaded discussions, chat, email, notepad, and much more. Visa International Visa Center for Learning Knowledge Support System Visa Center for Learning is an online encyclopedia providing information about Visa products and services to all Visa employees. It has a highly graphical user interface with search capabilities allowing users several methods to quickly and easily find the information they require. Animated flow diagrams are provided to illustrate transaction processing. The program is designed to run in a worldwide client-server environment. Fruad Chargebacks Course The Fraud Chargebacks Course is an 8-hour online course that Members access through Visa's intranet. The goal of the course is to help decrease Members' fraud losses due to inadequate use of the Visa dispute management process. The course is highly interactive and includes many case studies, practice exercises, and a mastery test in the form of a board game. There are also several animated process flow diagrams with voice-over narration describing complicated, multi-step processes. Other course features include a site map, online help, a listing of other resources, a progress indicator, pop-up definitions of glossary terms, and a Quick Guide to refer to as an on-the-job reference tool after training is completed. Cardholder Risk Identification Service (CRIS) 2.0 CD-ROM Course Wells Fargo Bank Intranet-based Knowledge Support System for WFB automated systems Vector 5 - Customer File Inquiry System CIX - User Interface for Automated Clearing House System Breakthrough Software Time Line 2.0 Workshop Chevron Corporation Developing Multimedia-based Training Workshop Series This workshop series covers six modules. Titles developed and presented include: Multimedia is a Team Effort, Instructional Design, Instructional Development, Project Management, Interface and Graphic Design, and Digital Video/Audio Production. Computer Associates DOS and Batch File Training Electronic Data Systems (EDS) Microsoft Office Products Training (EDS/Levi Strauss) Microsoft Office support services (EDS/Nestlé) The Healthcare Forun Computer Camp for Healthcare Executives Levi Strauss & Co. Microsoft Office Products Training (EDS/Levi Strauss) Multimedia Development Group (MDG) Series of workshops for International clients. Presentations focus on multimedia and web-based instructional technologies. Nestlé Beverage Company Microsoft Office support services (EDS/Nestlé) Oracle Corporation/The Training Alliance High Availability for Sales Consultants Pacific Bell Directory Understanding Our Business Workshop ADS/Selling Software Training National Yellow Pages System Standing Order File Training Negotiating Skills Workshop Champion Customer Service Workshop The Champion Customer Service Workshop is a highly interactive 2-day workshop that has been implemented in several departments within Pacific Bell Directory. Participants are challenged with exercises, role plays, and entertaining goodies that reinforce the importance of providing excellent customer service. They are also given specific steps that can make a difference in customer satisfaction and ultimately the company's bottom line. A fully scripted leader's guide is provided allowing staff trainers to deliver the training. A separate job aid booklet is provided for participants to use on-the-job. Pacific Gas & Electric (PG&E) Building a Successful Multimedia Business Sun Microsystems/The Training Alliance Preparing for the Next Century: The Y2K Issue VISA Cardholder Risk Identification Service (CRIS) 2.0 Workshop Ariba Upgrade Workshop Series Wells Fargo Bank Crocker Branch Operations Acquisition Training Bank To The Future: Introduction of new consumer checking line Cash Accounting Training for New Hires How to Better Manage Your Money Workshop (translated into Spanish) Savings and Investments Workshop (translated into Spanish) Management Communications Workshop Barclay Branch Operations Acquisition Training On-line Deposit System User Training Retail Outlet Automation Operator Security Training Bank of America Loan Officer Training Program Series Branch Operations Officer Training Program Series Visa Visa Business Directory Tutorial Wells Fargo Bank Community Support Campaign Training Manual Retail Outlet Automation Personal Banker System Training Wells Electronic Banking System (WEBS) Enhancement Training Retail Outlet Automation Document Printer Training Symantec Video Learning Tools for Norton Utilities Video Learning Tools for Time Line 4.0 Audiotape Learning Tools for Norton Utilities "Adventures in the Vineyards" Time Line tutorial "Adventures in the Vineyards" is a unique audiocassette tutorial that follows a novelette approach to teaching users to master a software-based project management product. Set in the vineyards of Northern California, the tutorial storyline follows the increasingly difficult scheduling needs of a winemaker while the learner uses the computer-based application to develop and manage a baseline schedule. U.S. Army Launching a Ribbon Bridge Constructing a Universal Trestle Bridge Responding to Hostage Situations Defusing Domestic Disturbances University of Hawaii Greater Island Videotape Exchange (GIVE): Pacific Basin information exchange program Welcome to Maui Community College Basic Tennis Techniques CMR Publishing, Inc. DailyLog 2.0 User's Guide This user manual covers both conceptual and procedural information for a Windows-based construction management software product. The manual covers an up and running section, a reference section, troubleshooting documentation and a tutorial. Visual sidebar hints, notes and cautions provide additional useful commentary and support. Electronic Data Systems (EDS) Online documentation for Microsoft Office Suite (EDS/Nestlé) Kaplan Learning SAT, LSAT, and CMAT online testing design parameters and interface Nestlé Beverage Company Online documentation for Microsoft Office Suite (EDS/Nestlé) Performance Learning Partners/PG&E PG&E Hazard Communication Program and Training Stoneware Advanced DB Master Tutorial U.S. Army Calculating Demolition Charges M102 Howitzer Crew Maintenance M109 Howitzer Crew Maintenance Legal Decision Making: Court Martials vs. Article 15 This paper-based course incorporates comprehensive descriptions of scenario-based sample situations that theach superiors how to identify logical examples of legal measures ranging from non-judicial punishments to Article 15s and court martials. SELF-PACED JOB AIDS for the U.S. Army These self-paced job aids were developed for the U.S. Army Field Artillery School to support crew maintenance of the M109 Howitzer. The laminated job aids are conveniently attached to the howitzers and use graphics to step the crew through the maintenance procedures. Side bar notes and cautions further support safe and accurate maintenance of the cannons. U.S. National Guard Safety Hazard Analysis Visa International Service Activation Guide Getting Started With Visa Business Directory Wells Fargo Bank Help Box - Branch Operations Procedures Policies and Guidelines for Wells Fargo Foundation Retail Outlet Automation Printer and Keyboard Documentation Breakthrough Software Time Line marketing brochure Digital Village Digital Village Implementation Plan Symantec Symantec Professional Services Brochure Wells Fargo Bank Wells Fargo's Guide for Small Business Owners Year 2000 (Y2K) Issue Express Banking Preparedness Analysis Front End Analysis for General Ledger Operations Marketing Brochure for Disabled Customers Needs Analysis for Exception Item Services Problem Analysis and Resolution: Adding Additional Signer to Existing Account Retail Delivery System Training Support Strategy Retail Outlet Automation Operations Training Strategy for Retail Branches The Digital Village Implementation Plan The Digital Village is an award-winning, highly visible, and unique newmedia development environment where the functions of work and learning are integrated in a single setting. Initiated by Sage Interactive, planning partners include the President of the College of Marin , the President of the Autodesk Foundation, the President of the North Bay Multimedia Association, and a Partner from Sage Interactive. Novato Unified School District District Long-Range Technology Plan Using notes provided by the District school board, we developed a highly readable 5-year District long-range strategic plan that focuses on inculcating technology, embracing community, and developing governance structures and responsibilities. San Rafael Public Schools District Long-Range Plan